One network. Any link of it.
From the factory door, to your customer's hands. On the links you choose.
Ocean and air freight from China to Canada and the US West Coast, with customs, warehousing, fulfillment and final-mile delivery. Buy the whole route or only the nodes you need. Partners join the same chain at any node. One record carries it all, and people approve every price, filing and release.
- China to Canada and US West
- Destination agent in Vancouver
- English and Chinese, one team
- Quote in minutes, booking you confirm
Acrocargo assistant
2 × 40HQ from Shenzhen to Vancouver, ready Nov 3. We need customs, three weeks of storage in Richmond, then pallets to six stores in Calgary.
Route plan · published rates
Three ways to buy this route. Prices are from the November rate card and the Calgary delivery tariff; a specialist confirms before anything is booked.- One-stop, all 8 nodesCA$12,430Yantian → Deltaport → Richmond YVR1 → Calgary. 11% below buying the nodes separately. ETA Dec 2, delivery Dec 9–12.
- Destination only, nodes 4–8CA$5,780You book the ocean leg; we take over at the arrival notice.
- Warehouse + delivery, nodes 6–8CA$4,060Your broker clears; we receive, store, pick and deliver.
Request booking · one-stop
Nothing is booked until you confirm. Our Vancouver team confirms space and sends the booking within one business day.
Published rates · A specialist confirms · You approve the booking · Free before you register
- Vancouver port congestion 2.1 · normal
- Shanghai → Vancouver 40HQ spot CA$1,842 ↓ 3.2%
- Deltaport average dwell 3.4 days
- CBSA exam rate this week 1.8%
- Toronto warehouse space available 12,400 sq ft
- Prince Rupert → Toronto rail 9–11 days
- Ningbo → Los Angeles transit 16–21 days
- CAD / CNY 5.31 ↑ 0.4%
- Partner requests matched today 61
1,284+9%
Quotes answered this week
4 min
Median time to a priced rate-card route
612
Containers under watch, last free day tracked
97.8%
Exceptions handled inside the SLA
38
Partner nodes live on the network
The chain
Eight nodes, one record. Choose the ones you need.
Every shipment moves through the same eight nodes. Shippers buy any set of them, next to each other or not. Partners serve any set of them with their own capacity. Whatever the split, the shipment stays in one record, with one tracking view and one statement, and a person approves every handover.
Your route · 6 of 8 nodes
- International linehaulBooked on our contract space; schedule, rolls and transshipments on the record; arrival notice issued by our Vancouver team.CA$6,400
- Import customsOur customs team files the Canadian entry from the record; HS suggestions carry a source and a confidence; release watched.CA$540
- Drayage and linehaulPickup booked before the last free day, chassis and terminal appointment handled, empty return tracked.CA$1,380
- WarehousingReceiving against the ASN created from your packing list, storage billed on the same statement, stock visible in your portal.CA$1,240
- Fulfillment and returnsOrders from your channels or the API, picked and packed on the WMS, returns received, graded and restocked.CA$980
- Final-mile deliveryDelivery by ACEX or a scored partner, appointments booked, proof of delivery attached to the shipment.CA$2,150
Nodes priced separatelyCA$12,690
Bundle saving (6 nodes, 8%)−CA$1,015
Indicative totalCA$11,675
Whatever you choose
What stays the same
- One record. The nodes you buy and the nodes you run yourself sit on the same shipment; your own carrier's events can be posted to it.
- One tracking view. Each milestone names its node and its source, for you and for your customer.
- One statement. Freight, customs, drayage, storage, fulfillment and delivery on one statement, charges matched to your rates first.
- Handover documents. Where a node changes hands, the record says what passes: release, receipt, manifest or proof of delivery.
- People approve. Prices, filings, releases and every message to you are approved by our team.
The assistant builds the same options from a sentence. Try: “FOB Yantian, two 40HQ, store three weeks in Richmond, deliver to six Calgary stores.” Open the assistant
Ship with us
From the first mile to the final mile, priced in minutes
Ocean freight
Contract space on the China to Vancouver, Prince Rupert and Los Angeles lanes, with rail on to Toronto, Montréal and Calgary.
Learn moreAir freight
Airport to airport or door to door for cargo that cannot wait, with the same record and the same tracking view.
Learn moreCustoms clearance
Canadian clearance by our own team, US entries through vetted brokers. HS suggestions come with a source and a confidence; the declarant decides.
Learn moreDrayage and linehaul
Terminal to warehouse with the last free day watched per container, and booked pickups and empty returns on the record.
Learn moreWarehousing and fulfillment
Owned sites in Vancouver and Toronto plus partner sites across North America, run on our WMS: stock, orders and invoices in your portal.
Learn moreFinal-mile delivery
The ACEX network for parcels, pallets, appointments and returns, with proof of delivery attached to the same shipment.
Learn more
What changed since 2026
The same six services, now bought and run through one record.
Priced in minutes
Rate-card lanes are priced by the assistant from published rates and surcharges. Anything off the card reaches a specialist the same day.
Booked online, confirmed by a person
Accept a plan in the portal or the assistant. Nothing is booked until you confirm and our team has confirmed space.
Documents checked before they leave
Pre-alerts, bills, packing lists and invoices are read on arrival. Missing or conflicting fields become a task for a person, not a surprise at the terminal.
Exceptions with a clock
A hold, a rolled booking or a short receipt opens an exception with options and costs. Standard response within 4 hours, 30 minutes on Enterprise.
Tracking with a source
Each milestone names the carrier event, document or person behind it. Late updates are kept as history, never moved backwards.
One statement
Freight, customs, drayage, storage, fulfillment and delivery on one statement per client, charges matched against your rates before they are billed.
Stock in the same portal
Inventory, ASNs, orders and warehouse invoices sit next to your shipments. One login for every service you buy.
Plans with credit and rate locks
Preferred and Enterprise plans add payment terms, 30-day rate locks on contracted lanes and faster exception response. See plans
Partner with us
Bring capacity to any node. Keep your business your own.
Capacity partner
Receive requests for your nodes, quote in the partner workbench, fulfil, and get settled T+7 after proof of delivery or release.
Operated partner
Run your warehouse or fleet on our software. Orders, ASNs and delivery manifests flow straight in; your data stays isolated in your tenant.
Channel partner
Embed our quote, booking and tracking in your own system or AI agent through the API, and earn a margin on every shipment you bring.
Network partner
Hold reserve capacity for peak season or act as backup on a node. Scored separately, so stepping in never hurts your own rating.
Platform
One record. Five ways in.
ACL-27-2041 · 2 × 40HQ · Yantian → Richmond
Node 4 of 8 · Import customs · release expected Dec 1
Source: terminal event, 06:40 today
ACL-27-2033 · LCL 12 cbm · Ningbo → Toronto
Node 5 of 8 · Rail · ETA Toronto Dec 3
Options and cost prepared by the exceptions agent
Order batch · 312 orders · Calgary and Edmonton
Node 7–8 · Picked 290 · 22 in packing
Proof of delivery attached as it arrives
Rate watch · Shanghai → Vancouver spot +18% this week
Insights · your Preferred rate lock holds until Dec 15; in-transit orders unaffected
Peak forecast: week 2 of November +40% orders
Client portal
Shipments, documents, decisions waiting for you, stock and orders from the warehouse, and one statement for every service. Same facts the operations team sees, filtered to what you are allowed to see.
Operations inbox
Our team works from an inbox of decisions: Approve, Fix, Watch. The system drafts notices, matches charges and watches deadlines; a person makes every call that moves money, touches customs or reaches a client.
Warehouse (WMS)
Inbound, inventory, outbound, billing, clients, reports and settings for our own sites and for operated partners. Mobile scanning on the floor; clients and partners in the same login.
Partner workbench
Requests matched to your nodes, quotes, active shipments with every document, settlement and your score. Your prices and your other clients are never shown to anyone else.
API and agents
Quote, book, track, documents and exceptions as endpoints and as tools your own agent can call. Channel partners embed them under their own brand.
AI, with people in the loop
Seven agents prepare the work. People make the calls.
| Agent | What it does | Who approves | Last 30 days |
|---|---|---|---|
| Intake | Reads partner mail, pre-alerts, bills and invoices; creates or updates the shipment and files each document with its source. | Operations, when a field is uncertain | 9,412 mails · 98.6% matched |
| Quote | Builds route plans from rate cards, surcharges and partner quotes; shows one-stop and segmented options with the saving spelled out. | A pricing specialist before any quote is sent | 5,106 plans · 4 min median |
| Documents | Checks completeness and consistency, suggests HS codes with a source and a confidence, prepares the declaration draft. | The declarant files; low confidence escalates | 0.91 median confidence |
| Watch | Follows carrier and terminal events, last free days, booked pickups and empty returns; raises a Watch item before the clock runs out. | Operations acts on each item | 612 containers · 0 missed LFDs |
| Exceptions | Opens an exception for holds, rolls, damage and short receipts; runs the playbook, prices the options and drafts the client update. | The client chooses; our team sends | 97.8% inside SLA |
| Matching | Sends partner requests by node, lane, price band and performance score; ranks the quotes that come back. | Operations awards the request | 1,930 requests · 2.6 quotes each |
| Settlement | Matches charges to rates and partner quotes, builds statements, flags disputes with the evidence attached. | Accounting issues every statement | 99.2% charges matched first pass |
Trust
Promises written into the system, not into a contract annex
AI prepares, people decide
Prices, filings, releases, payments and client messages always wait for a named person. The agents bring the options and the evidence.
No state change without a person
Every suggestion has a source
A milestone names its carrier event, a charge names its rate line, an HS suggestion names the goods description and the precedent it leaned on.
No number without a pipe behind it
Everything leaves a trail
Who, when, from what evidence, with which model and prompt. Any shipment can be replayed end to end, for an internal review or for a dispute.
100% of decisions replayable
Unsure means ask
Every suggestion carries a confidence. Below the floor it becomes a Fix item for a person, and the floor itself is reviewed against the golden set.
Below 0.85, a person looks
- Decisions with a trailEvery approval, edit and send is replayable
- 100%
- Suggestions with a sourceNo ungrounded number reaches a client
- 100%
- On-time deliveryAgainst the plan the client accepted, last 90 days
- 96.4%
- Exception responseStandard 4 h · Enterprise 30 min
- 4h / 30m
- Billing accuracyStatements issued without a correction
- 99.2%
- Service uptimePortal, API and WMS, trailing 12 months
- 99.95%
Network
Rooted in Canada, extended by partners
- Forwarding officesCanada, the United States, the United Kingdom and Germany
- 4
- Owned warehouse sq ftVancouver and Toronto hubs, run on our WMS
- 700k+
- Warehouse sitesOwned and operated-partner sites in Canada and the US
- 11
- Partner nodesOrigin agents, carriers, brokers, fleets, couriers
- 38
- Metro areas deliveredVancouver, Toronto, Montréal, Calgary, Edmonton, Los Angeles, Houston
- 7
- Service languagesEnglish and Chinese, by the same team
- 2
Lanes
Where the chain runs today
- Shenzhen · Ningbo · Shanghai · Qingdao → Vancouver
- South China → Prince Rupert → Toronto · Montréal by rail
- South China → Los Angeles · Long Beach
- Hong Kong · Shanghai → Vancouver · Toronto
- Vancouver ⇄ Seattle · Calgary ⇄ Edmonton · Toronto ⇄ Montréal
- Richmond YVR1 · Richmond YVR2 · Etobicoke YYZ1 · partner sites LAX · IAH
Roadmap
What is live, what is next
Live2027
- Node chooser, one-stop and segmented pricing
- Partner program, workbench and T+7 settlement
- WMS live at owned sites and first operated partners
- One statement across services; client portal with stock
- Chinese-language site, assistant and portal
NextH1 2028
- US West Coast lanes with our own customs filing
- Origin consolidation partners in Shenzhen and Ningbo
- Public API marketplace and channel partner program
- Returns and reverse logistics as a bookable node
Later2028–29
- Chinese-language booking for exporters, priced end to end
- Peak-season space commitments on the trans-Pacific lanes
- Benchmark data products from the operating record
Plans
Pay per shipment, or lock in terms
Standard
Pay per shipmentPublished rates · no fee
- Assistant, quotes, booking requests and tracking
- Client portal with documents and one statement
- Exception response within 4 business hours
- Payment before release
Preferred
Most clientsFrom 4 shipments a month · no fee
- Everything in Standard
- Payment terms T+30 after credit review
- 30-day rate lock on contracted lanes
- Exception response within 4 hours, 7 days
- Quarterly service review with the numbers
Enterprise
By agreementContract rates · annual
- Everything in Preferred
- Named operations contact in English and Chinese
- Critical exception response within 30 minutes
- Peak-season space commitments
- API, EDI and custom statements
- Operated-partner warehouses near your customers
Next step
Turn logistics capability into business capability.
Tell us what you move, or what you can carry. One network and one record take it from there.